IT support
Someone answers.
Managed helpdesk, on-site response and device lifecycle for teams of 5 to 500. Average response 11 minutes, measured and published.
IT support · Network infrastructure · Surveillance
Your network, lit up and watched.
Hitek-Center designs, installs and monitors the systems your business runs on — switching and Wi-Fi that hold under load, cameras that actually catch it, and support that answers. One team, one number, 24/7.
Nodes monitored 4,182 · Uptime 99.98% · Average response 11 min
Downtime doesn't announce itself.
A switch fails at 4:40pm on a Friday.
A camera has been offline since March and nobody checked.
One click on one email and the shared drive is gone. Most businesses find out when it is already expensive.
Network infrastructure
It does not drop.
Structured cabling, switching, enterprise Wi-Fi and failover, designed for the load you will have in three years rather than the one you have today.
Security surveillance
You see everything.
IP camera design, installation and remote monitoring, with retention and footage quality that hold up in an insurance claim.
Four steps, and you are done thinking about it.
01
Assess
We walk your site, map what is there and test what is failing. Ninety minutes, free, no obligation. You keep the report either way.
02
Design
You get a plan and a fixed number before anything is ordered. No change orders halfway through, no surprises at invoice.
03
Deploy
Installed after hours or over a weekend. You open on Monday and it works. We stay on site for the first morning.
04
Watch
Round-the-clock monitoring on every device we install. Most issues are found and fixed before anyone at your office notices.
- 4,182
- Nodes monitored
- 99.98%
- Uptime delivered
- 11 min
- Average response
- 17
- Years in South Florida
Rolling twelve-month figures, updated monthly.
Recent work
Three sites in Broward County, before and after.
Nine cameras on site and not one had written to disk in four months.
A 32-camera system with 90-day retention and zero downtime since install.
View project : Nine cameras, none of them recordingHandheld scanners dropped connection halfway down every aisle, so stock counts were done twice.
Full-floor coverage on 14 access points, scanner downtime down to effectively zero.
View project : A warehouse where Wi-Fi stopped at the rackingRansomware encrypted eleven years of client files during tax season.
Restored from offsite backup in nine hours. Now on monitored backups with quarterly restore tests.
View project : One click, and the shared drive was goneFL Low Voltage Lic. #EF20001234
Before you call
What does it cost?
Managed support runs per device, per month, and most offices under 40 people land between $1,800 and $4,500 a month. Infrastructure and camera work is quoted as a fixed project number after the assessment. You will never get an hourly estimate that moves.
We already have an IT person.
Good. About a third of our clients keep theirs. We take the overnight monitoring, the cabling and the camera side so your person can do the work only they can do. We are happy to be the second pair of hands rather than the replacement.
How fast do you actually respond?
Eleven minutes on average to first human contact, measured across the last twelve months. Critical outages get an on-site technician within four hours anywhere in Broward. Those numbers are in the contract, not just on the website.
Do we have to replace everything?
Almost never. The assessment tells you what has life left in it and what is genuinely at risk. We have kept eight-year-old switches in service where they were the right call, and we will tell you when they are not.
Can you work with our existing cameras?
Usually. If they are ONVIF-compliant we can bring them onto a new recorder and into monitoring. If they are analogue or end-of-life we will show you the footage side by side and let you decide.
What happens if we want to leave?
Thirty days written notice, no exit fee, and we hand over every password, licence, diagram and configuration file within five business days. The hardware is yours because you paid for it. We would rather you stay by choice.
Let us look at what you have got.
A ninety-minute site assessment. Free, no obligation, and you keep the report whether or not you hire us.
Or call (954) 555-0142 Mon–Fri 8–6 · Emergency line 24/7